Returns and Refunds
Please notify us immediately of any problem that you have with our shipments. Our goal is to completely satisfy every one of our customers. Please send comments to firstname.lastname@example.org We need to hear from you.
Rich Farm Garden will either replace or refund for any misshipped product. We may need the product returned to us, so email for instructions. Please contact us before returning any item. We do not accept returns on seeds or plants that are properly shipped.
Equipment parts that were properly shipped must have our authorization
for returns. A 15% restocking charge will apply. We do not
take returns on electrical or electronic parts unless we have shipped a
part number other than ordered.
If you receive a package that is noticeably damaged, make a note of it on the carrier's receipt when receiving the package. If, upon opening the package, there is internal damage, contact us and the shipper immediately. You should provide the following information in this email: (1) Order Number (2) Carrier's name and bill number (3) Date and Time shipment was received (4) Extent of the damage. Pictures help, but do not send these in first email. Just email that you have these. If shipper takes responsibility for costs of shipping damage, Rich Farm Garden will, at it's sole descretion, either replace the damaged product at the next available ship date, substitute a similar product, or refund your payment for damaged product.
Thank you. We appreciate your business!
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