HELP / Frequently Asked
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Where do I get questions answered?
First, look through the following frequently asked questions for the
For all other questions, send email to: firstname.lastname@example.org
Shipping and handling charges
This will be added automatically to orders using the shopping cart.
Continue to checkout and enter your address to see the amount before
completing the transaction.
For amounts to enclose by check or money-order, see: Shipping and Handling Fee Charts
You can also email email@example.com for a quote; be sure to include your order form information including what items and quantity that you wish to order, and your shipping address.
Our retail store is in the North American Eastern Time Zone. We operate on Eastern Standard Time and observe a one hour shift to Daylight Savings Time in the summer months. The East Indiana store business hours vary seasonally. Click on Store Location/Hours for current store operation hours. Hours may be extended during Spring and Fall. Hours and work week may be shorter during winter and mid-summer. If you are traveling some distance or traveling to pick up something very specific, we always suggest that you email ahead for an appointment or to verify business hours and location/availability of stock. Clerks at our retail store may not be able to make certain trades or access computer records for on-line sales. See below: 'Forms of payment' and 'Placing Order for Pick-Up' and 'Barter Instructions page'.
For orders that we will ship to you, our shopping cart works in
countries for all major credit cards; also you can simply use your
checking account with the PayPal service for electronic payment.
For orders by mail, we take checks and money-orders that are payable in
USD. For more information and instructions on mail-order see How to Place an Order page. Or we also
trade: see our Barter Instructions page
Forms of payment
Scheduling and Availability
To check the availability or check the estimated shipping schedule
any items, please use the email to firstname.lastname@example.org
Also see: Live Plant Availability and Shipping Schedules
To check on an existing order, check the estimated shipping
get shipper tracking numbers, etc. send email to: email@example.com
Care and Planting instructions
If you are looking for an item that you can not find in the
please email to: firstname.lastname@example.org
More information about a catalog item
If you would like more information about an item that you see in the
catalog, please email to: email@example.com
Shopping Cart Problems
If you are having a problem with the shopping cart functioning, usually
it is something simple like: Your cookies need to be
enabled, Pop-ups need to be unblocked, etc. or a temporary
problem, try again in a few minutes. (But it is also
simple to order from us through the mail, see: Ordering Instructions) For
richfarmgarden.com is an extensive web site and data base. If
you have entered this site and do not have a navigation bar in a window
along the left side of your screen, then -->Click
Here to Get a Navigation Bar
Seed & Plant VARIETY NAMES / CATEGORIES
Do you have a variety that I can't find in the online catalog?
Often times the variety that you seek may be listed under a different name; and not all plant and seed varieties are listed in every possible category that they could fall under. Check for different / alternate names for it. Also check the Comprehensive Alphabetical Seed & Plant List If you still don't see it, email to firstname.lastname@example.org to check our miscellaneous, odd, and small stock items.
Are the varieties Heirlooms?
Are the products Organic?
We are very serious about healthy and sustainable agricultural production. We and most of our growers are in fact what you may say are extreme in our efforts in comparison to many in the market-place. We were growing organic vegetable and herb plants for many years before the USDA began to define the term, and now all that we can use the word to say is that our definition was more stringent. We sell heirloom seeds that are carefully protected from GMOs. We do not sell any GMOs.
We have some growers who are careful and conscientious who are not in any certification program. We do also handle some new hybrid seed varieties that have limited, or sometimes no supply of untreated seed. Please specify with a separate email after placing your order if you would like only untreated seed; (this may affect the delivery time or availability of some new hybrid corns and other). Please specify with a separate email after placing your order if you would like only varieties that are considered Heirloom; we will double check your order and suggest possible substitutions if you request this.
Can I get a printed seed and plant catalog?
We strive to be able to provide the most extensive selection of heirloom and antique varieties of vegetables, fruits, herbs, flowers, and trees. We have our most comprehensive product catalog published on this web site. We are constantly updating this to reflect changes in availability. With a printed hardcopy of our catalog, this would not be possible. So for the most complete and up-to-date catalog, GoTo Seeds & Plants This will always be the best place to select seeds and plants when you have access to this communications channel. We consider it wasteful to print and distribute hardcopy of this quantity of information each year, but we also recognize that many people may not have ready access to this means, and others may also be preparing for future possibilities of less communications access. As for preparing for changes, all that you need to do is place an order now on this web site; we do take orders by mail, and keep our address when you receive your product and receipt.
We occasionally print and mail partial lists and product information to our customers. If you would like to be included in these mailings, send your name and postal mailing address to email@example.com
You can also sign up for our email Newsletter here: firstname.lastname@example.org
email Help & About our email filters
Is there a minimum size order?
No. (You can order from $0 to $50.00 and still only pay the minimum Shipping and Handling amount. See: shipping and handling chart)
Will you back order items if I can't get them immediately?
Some seeds and plants are on a season availability schedule. We encourage our customers to order early. Many items have limited availability each season.
If there is one, or a few items that are not ready to ship, on a larger order, we will ship immediately what we can and back-order the rest. When shipping was quoted for whole order, there is no additional shipping charge on items that were delayed. If you do not want to receive a partial shipment, please specify this in special instructions on your order form or send an email to us immediately upon checkout. Items will remain on back-order and will ship as soon as possible. To make changes to an order such as cancel a back-order or request a substitution, please send email straight to email@example.com Send all back-order schedule queries to: firstname.lastname@example.org
Live Plant Availability and Shipping Schedules
Does Plant availability change?
We sell our live plants to those who place their orders earliest. The schedules for delivery are developed from our production plans for the season and your early orders, and are later affected by our best predictions for all necessary conditions to ship the live plants. Delivery schedules are also based on weather conditions from shipping point to destination; and based on special instructions that you may provide. We can not guarantee delivery before or on a specific date. If necessary, please specify a date before which you would not want to receive the plant, in special instructions or send an email to us immediately upon checkout, and we will let you know if there is a problem. If we are experiencing a problem with a lot of plants or a seed lot, the customers who ordered early will receive priority on future lots to be shipped. This can mean that shipping schedules will change, and that it is possible that some orders may be shipped by different methods as the weather may require and such orders will be filled as soon as possible or you can request a substitution or refund. For the current estimated shipment date of your order, send email to: email@example.com
Please be sure that the shipping address that you provide is
correct. If PayPal has a former or outdated address for you, this
should be corrected before using our shopping cart. If you must
ship to an alternate address, this must be approved by
firstname.lastname@example.org before your order is placed. (If
address change is not critical and you could receive the shipment at
the address provided to PayPal, we suggest placing your order first,
then request the address change approval for faster service.
During our busiest seasons we may not be able to process address change
Upon completion of the shopping cart ordering process, you will receive an itemized receipt by email. For orders by mail, we prefer to see our Order Form If you are placing your order by email, please use the order form to be prepared with the information that we require. Your product will arrive with a Packing List / Receipt which will list each item that is in the shipment as well as shipping and handling charges and total charges. Please be sure that you have found all items that were in the box and attached to outside of the box before disposing of any packing material. If you require any further documentation, please request this before placing your order.
Growing in my area
For care and planting instructions that may be special to your
and growing, propagation, etc. questions,
send email to: HorticulturalQuestion@richfarmgarden.com
For nuisance and invasive species questions, contact your neighbors and check your library for local regulation.
Shipping across borders
We limit certain shipments of specific items to specific localities based on our experience and knowledge of problems with these. This may affect availability of our catalog item to you, or may affect your delivery schedule. We will inform you of these as necessary. Generally, we ship our seeds worldwide (see: Countries who order seeds), we ship our plants within 50 states of USA. You are responsible for checking local regulation and paying all taxes, duties, etc. on shipments. For other, unknown risks, we have shippers willing to insure delivery. This is sometimes an option, however, usually increases costs. Check with email@example.com for shipment insurance options.
For all other questions, send email to: firstname.lastname@example.org
Thank you. We appreciate your business!
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